Customer Reviews

Mihail was absolutely brilliant and was a pleasure to deal with

Piers Geilgud

Just a note to thank you all for the excellent service I received from your team. I wanted to upgrade from my inflatable hot tub to a rigid type so I went to Sutton Spas and explained what I was looking for. The service I received was fabulous I was able to get the hot tub I wanted, delivered and set up by a very professional engineer who explained everything to me and answered all my questions on the day and time agreed when I ordered it. Nice work guys, I would highly recommend Sutton Spas to everyone.

Steve Hands

Just a note to thank Nas for the extensive gold service carried out successfully today to our Orbis hot tub. I did not realise so much was involved, but the whole operation was very fast thanks to the modern equipment involved. It was particularly helpful to me that your engineer could answer some technical queries that I had been storing up and this gave me a lot of piece of mind.

Keith Mann

What two polite gentleman who delivered our hot tub. So professional to talk us through how to operate the hot tub, nothing was too much trouble. RotoSpa should be proud they have two gentlemen representing the company as professional as those two.

Sarah & Perry Land
Steve Hopley
Video Review

We appreciated the service levels demonstrated by the delivery team and their friendliness – great guys and good ambassadors for your company. The Spa itself is great – just what we wanted!

Alan Cutts
West Sussex

We are really enjoying our hot tub and enjoyed spending time in it on Christmas Day.

Sue Bevan

Had a small hot tub delivered and fitted early this week by Sutton spas. Fantastic hot tub and service from start to finish. The service was outstanding and the also the guys who delivered and installed the hot tub were lovely and helpful. Best thing we have ever purchased will do our aches and pains good over the next few years. Highly recommend this company.

Craig Timmins

Hi, Just wanted to thank you for the hot tub service. Been an absolute hit!! Also would like to convey what a great service I received from Seb when he delivered it. Most informative. Thanks again.

Vanessa Campbell-Kelly
Hire Customer

After much research I decided to purchase the Orbis RotoSpa, I wanted a spa that I could take with me should I move later on without the hassle of hiring a crane to move it. The spa fitted through a standard sized door way. The delivery was the best I have ever encountered, a phone call when the guys were an hour away, the two delivery guys are a credit to your company, extremely polite nothing was too much trouble. Carpet was even put down on the path way to protect the spa which was also generously bubble wrapped. Once the spa was in place I was given a detailed tutorial on how to use and maintain it. Very pleased with my purchase and the whole shopping experience with Sutton Spas. Well done everyone superb customer service.

Eddie Hudson

Very pleased with the hot tub that we hired from Sutton Spas. My daughter and her friends had a great time for her birthday party. The only down side was the weather.

Paula F
Hire Customer

Everything went to plan and my Jacuzzi arrived on time ready for all my Christmas guests. Charming man delivered it, rolled the hot tub through the house and onto my terrace! Ready to relax in the following morning. Perfect for all the adults, teenagers and yes, they actually TALK in the hot tub! Fantastic success!

Elisabeth B
Hire Customer

Just wanted to say a massive thanks to you all for everything you have done. It has been a pleasure dealing with you all and thanks for our bottle of plonk too! The lads who delivered & installed the tub were both first class. They were lovely lads and they really helped to make it all a special experience. I will certainly be recommending RotoSpa to anyone I hear is after a hot tub in the future. Many thanks.

Dan & Caroline

Just to say thanks for the hot tub hire we had for my husbands birthday weekend, fantastic service from yourselves, we had a fab weekend and will definitely be hiring again. Excellent value for money and I would recommend you to anyone.

Nas did a fantastic job yesterday – the Spa looks like new!
Before service work
Before service work
Before service work
After service work
After service work
Jon Hollyhead
Service Customer

Great customer service, great hot tub, really enjoyed it, and will be using again absolutely.


Just want to thank you again for making our 1st wedding anniversary more special. We will defo be hiring again.

Liz Gregory
Hire Customer

Very happy with all levels of service and wish I had known about RotoSpa before purchasing from other companies.

Mrs Cooper
Holiday Accommodation Site Owner

We had a hard side hot tub on hire for the last weekend till today! Price of hot tub was amazing. The man who fitted it showed us the chemicals was friendly professional went through it all with us. He was fantastic. He even may of talked us into buying one in the new year !!! I cannot fault this company but I have to say the service when it was fitted and collected was amazing. Thank you.

Simone B
Hire Customer

We are very pleased with our DuraSpa S380. The staff at Sutton Spa and RotoSpa were very helpful – arranging a wet test to fit a very narrow time slot and answering a lot of questions. The ‘What Spa’ review of RotoSpa being the best spa under £5000 was very helpful – in fact we found it is a lot better than all of the spas we tested up to the £15k margin. Also great for us was the fact that it could be carried down a narrow side passage by our house rather than having to be craned in, and that it is only a 16A supply with much lower running costs than others we looked at. And now we have it in regular use, there is barely a no-spa day – the wonderful relaxation is making for better sleep for one family member who has been struggling to have a proper night’s sleep for over 6 months.Thank you RotoSpa

Tim and Family

I have had my spa for over 3 years now and was a couple of years old when I got it. It needed the control system updating so I booked this in and it was dealt with quickly and professionally. Very happy with the service I received from Nas, he did a great job and my spa is now performing better than ever!

Natalie Clements
Service work

We were very happy that RotoSpa were able to move things around in order to attend our spa with 24 hours of advising them of an issue with our spa, we had guests arriving that day so needed our Hot Tub back up and running. Great service by all especially Nas the engineer. Very happy and thank you for going out of your way.

Millhouse Glamping
Holiday Park
Service work

Dear Jason and Josie, It seems terrible that we have not got in touch until now to tell you how we are getting on with our Duospa S240. Time just seems to race by and I am always meaning to get round to it. Any way it has been a FANTASTIC success. It has lived up to all our expectations. It fits beautifully into a corner of the conservatory and with doors open we are in our garden with lovely views.
Lucy has her Spa every morning before breakfast and is sure it is helping her mobility. And I have taken to joining her for ten minutes as well,- I had a sore back and if it didn’t cure it, it is very pleasant.
We cannot recommend your company more highly and your product. It is great that it is made in the UK. All the best for Christmas and the New Year

Will and Lucy Watson

Firstly, compliments to your delivery guys. Very polite and helpful, and actually had a go at siting the tub in my back garden, despite it only being kerbside delivery. I’m impressed with the service! Thoroughly enjoyed the tub last night, and am just heading out for a re-match. All in all, I wouldn’t hesitate to recommend you based on the service I have received throughout the purchasing experience, and the performance of the tub itself, which more than meets expectations.

Gary Stimson

First though we would like to let you know that we were pleased with the service we received both when coming to the showroom and by the two guys who delivered the hot tub.


I would like to thank you for hiring us the hot tub and I will definitely be hiring if not purchase a hot tub off you again and I will tell people about Rotospa and how good you are.

Cameron Wakeman
Hire Customer

Just wanted to say thanks for the excellent service with the hot tub. The delivery men were great on dropping off and collecting. Everyone enjoyed the spa and it was used daily. We shall definitely be back in touch when we have our extension and want to buy!

Judy Cross
Spa Hire Customer

I hired last year for a milestone birthday for my wife which was fab and your Tub and Service were amazing.

John Byrne
Repeat Spa Hire Customer

Thank you for such an easy professional service it’s been a pleasure.

Holiday Park Owner

We hired a RotoSpa hot tub over the holiday and it was fantastic! We had it in the conservatory, and loved lazing in it in the evening with a glass of wine, laser light show on, and loud music to complete the atmosphere. We only had the basic model apparently, but the underwater lighting and powerful jets made it feel pretty special to me. Maintenance was dead easy too. Service was excellent, and the whole experience was wonderful and highly recommended. I’m missing it now, and we definitely want to buy one soon.

Mr and Mrs Cross
Spa Hire Customer

Just to let you know that our new hot tub was delivered on Friday. And that it’s brill. A big thank you to all and also worth a mention was the guy who delivered and installed it.. I have forgotten his name but what a credit to the company very helpful.

Mr G Higgins

Lee was great, he carried out the work quickly and reassured me that the repair done was simple enough and also made clear that the reliability of the Rotospa hot tub in general is excellent. I would like to thank everyone for the high level of aftercare you have provided and would be happy to leave any feedback for marketing purposes.

Mr D Horne

It’s now two weeks since we took delivery or our Orbis hot tub and everything is going well. This is just a quick note to express our thanks to Josie and all the team at Rotospa for the prompt delivery and for the helpful and informative way in which you have all dealt with us. We look forward to many pleasant evenings getting well and truly soaked!

Roger & Gwynneth Brining

We have had 2 hires from Sutton Spa Hire and we much preferred the spa with the waterfall and light up jets. It was delivered when it was supposed to be and collected when they said it was going to be, the lads knew what they were doing and were in and out without much disruption. We will definitely hire another spa from this company.

Debbie and Derek
Repeat Spa Hire Customers

Just wanted to say thank you for the hot tub it looks fab and we can’t wait to get in it! The two guys that delivered it were great! really friendly, polite and careful. They are a credit to your company

Claire & Richard Tiernan

Many thanks for the QuatroSpa delivery. Your delivery team were wonderful, very polite and super helpful with tips for setting up the spa. We have the spa up to temperature and my family are over the moon with it! My wife was especially pleased with the complimentary bottle.


We love our spa! Installed in November, haven’t needed to change the water yet, it is crystal! Sooo easy; and we use it every day! Love it.

Kate Round

Buying my RotoSpa 2 years ago was the best thing I ever did! As a physiotherapist going home after a day at work and sitting in my tub looking up at the stars really helped my aching joints and muscles. My granddaughter loves it and it costs me very little in electricity water and chemical usage. Really do recommend RotoSpa, they are an affordable luxury.

Toni Wood

I have had my spa delivered this AM. I would just like to say the two men that delivered it were so polite and pleasant it has been a pleasure to do business with your company.

Mr and Mrs Bailey

we really love the RotoSpa! One of the best purchases I’ve made.

Natalie W

My spa is 10 years old now and is fantastic I use it twice a day. I get quite stiff and it frees up my muscles. I play badminton so helps the aches and pains and if I go in before I go to play Badminton it has shown I am faster and have even won the first two games.

Gordon Hughes

Thank you so much to everyone for helping with the order for my daughter. Seb who delivered the RotoSpa was great and so helpful.

Mrs Clarkson

Just wanted to say what great adverts to the company the two delivery drivers were. These two were knowledgeable, helpful and worked with a smile on their face. Thanks again.

Ian Hughes

Seb is fantastic absolute delight I haven’t been out of the spa since I’ve had it, I get in every night when I get home. Thank you to the service you have given me it’s been a pleasure dealing with you all.

Donna Carlin

Everything is good with my QuatroSpa, it has met all expectations and the children are loving it, it’s fantastic. Really over the moon with the quality and build of the spa.

Mr Coward

We have had a lovely summer using our Orbis Spa, it has been great. I had a knee replacement and being in the warm water has helped. My Husband suffers with bad back and feels it has helped him with the pain too, we definitely chose the right spa.

Mr and Mrs Oliver

Had our new hot tub delivered today amazing staff and the delivery men were great cannot wait till it gets warm later to test it.

Tracey Burnett

Great price, excellent communication. Professional installation. Most of all a beautiful easy to use Hot tub. Jason (salesman) very informative & helpful. Josie(office) friendly, great communication. Nas & Seb (installation) very professional. Karl (electrician) excellent advice & support. If you are considering a hot tub I recommend Sutton pools. Many Thanks guys!!!

Jessica Tunnicliff

Received my hot tub today. Many thanks. Great service from the delivery guy.

Mr P Kelly
West Kirby

Since getting our RotoSpa all the neighbours are talking, it is so amazing! I thought it was for myself as a birthday gift but it has turned into a new life style for the family too. When we settle down after the normal things like eating, homework, and TV we have 30mins in the hot tub chatting and I can’t tell you how amazing it is thanks again.

Nicola Greenwood

I am very pleased with the RotoSpa I purchased last year, it is so relaxing, and very good for aches and pains, I have also received very good service with any help I needed and also noticed it isn’t very expensive to run. I would recommend anyone to purchase one as I certainly would not be without one now.

June Whitehouse
Sutton Coldfield

Thank you to Sophie and Josie for your clear instructions and assistance with helping me get my RotoSpa back up and running again. Everything was sorted within 2 days of notifying RotoSpa of my issue. I was given an email explaining the solutions I needed to try to get my spa working again, a spare part was sent out and received the next day. Great service by all.

Monica Menis

I really love my RotoSpa it is everything I hoped it would be, really is fantastic. We have had it for a year now and not had any problems with it, we really do enjoy it and spend a lot of time in it. We are now interested in speaking with RotoSpa about a swim spa for our new house. The whole procedure from ordering it to the delivery team and the after care is great! I specifically went to RotoSpa as they are the only British manufacturers of hot tubs and the confidence they exuded really made me feel comfortable in purchasing from them.

Karen Green

We’re getting along fine with our new RotoSpa! More than that, we’re loving it.

A wonderful way to relax together after a tough day of gardening and working on our new house.

The whole ordering process was easy and friendly, and the 2 guys who came to deliver and set the tub up were incredibly polite, friendly and helpful. So a special big thank you to Seb and Brayden who were such a delight to have around for the longish time that the tub took to fill and so cheerful on a freezing cold windy Derbyshire hillside.

We would definitely recommend your company to our friends – lots of people are surprised that you make these small 2 people tubs, and everybody is very envious!

Many thanks

Kate & Sandra

Nas & Brayden were a brilliant team today, worked really well together setting up the spa & I can’t wait to get into the hot tub.

Sarah and Carol East

In position and commissioned, won’t use until spring. Service was great, Josie was great the guys were good and everything was exactly as they expected. Thanks for the bottle of plonk it was a lovely surprise.

Noel Donaldson

Just want to thank you for the great service we have received when ordering our duo spa. The guys that delivered it were really pleasant and gave us a great demonstration on how to use the spa, even though it was freezing weather conditions.
Only regret we wished we had made room for the bigger one will definitely be upgrading in a couple of years
Thanks again to the team

Shaun and Anita Webb

We bought our hot tub almost 12 months ago. Delivery was very quick and we had it up and running by the next day. To say it has changed our life would be true. Instead of sitting in of an evening and watching TV we now have the pleasure of relaxing in the tub and talking to each other.
We both have very stressful jobs and the hot tub is the perfect way to relax. We use the tub most evenings and would never want to lose the experience. One of the best purchases we have made in the last 10 years…thank you!!!!

Tim Vigar