Rotospa Warranty Terms & Conditions: Retail Customer
These Terms and Conditions are the standard terms for the sale of goods by Rotospa Limited, trading as Rotospa, a private limited company registered in England under number 05038372, whose registered address is 35 Boldmere Road, Sutton Coldfield, B73 5UY.
Shell Warranty – Lifetime.
RotoSpa Limited warrant the shell against water loss to the customer arising from structural failure only. RotoSpa Limited warrant the shell surface against water loss arising from defects in materials, including cracks, blisters and peeling. Shell damage due to chemical misuse will void this lifetime warranty. All warranties apply from the date the RotoSpa is delivered to the original purchase customer only.
Electrical Equipment and Plumbing – 2 years.
RotoSpa Limited warrant all major spa components – specifically, the pumps, the heater, the control system including heater tube, air blower and LED Light against malfunction arising from defects in materials and workmanship, for a period of 2 years to the customer. Includes parts and onsite labour necessary for repair in the first 12 months. The following 12 months is parts only. Leaks from pump and heater unions and any errors relating to air locks are expressly excluded from the warranty. All warranties apply from the date the RotoSpa is delivered to the customer.
Other Spa Components – 1 year.
RotoSpa Limited warrant all other spa components including, topside control unit, diverter cap, air control cap, cover clips, Ozone and jet inserts against malfunction arising from defects in material and workmanship for a period of 12 months to the customer. Includes parts, labour and travel costs. All warranties apply from the date the RotoSpa is delivered to the customer.
Spa Cover Warranty – 1 year
Rotospa Limited warrant the spa cover against defects in material and workmanship for a period of 12 months to the customer. The spa cover must be maintained as per the care instructions. The warranty specifically excludes the cost of carriage All warranties apply from the date the RotoSpa is delivered to the customer.
Headrests and Drinks Tray Warranty.
RotoSpa Limited warrant that the headrest pillows and Drinks Tray to be free from defects in material or workmanship on delivery to the customer. Fading, discolouration, and scratches are all considered to be normal wear and tear. Splits and rips are considered misuse of the user and is strictly void in any warranty claim.
Spa Filter Warranty.
Rotospa Limited warrant that the spa filter element to be free from defects in material or workmanship on delivery to customer.
Trim and Panelling Warranty.
RotoSpa Limited warrants spa trim and wood effect panelling to be free from defects in materials and workmanship at the time of delivery.
Conditions of Warranty.
All warranties apply to the original customer only, at the original address that the spa was installed. Your limited warranty does not include the cost of shipping parts back to RotoSpa Limited, or to an authorised repair agent for assessment. This warranty does not include costs incurred by the use of a non-authorised engineer. Customers must gain written consent from RotoSpa Limited before instructing any engineer not authorised by RotoSpa Limited. The warranty will be void if it is found that none genuine Rotospa parts have been used in any repair during the warranty period. In all cases RotoSpa Limited has the sole responsibility for determining the cause and nature of a fault. RotoSpa Limited’s determination is final. RotoSpa Limited reserve the right to provide a replacement spa of equivalent value if we deem it to be necessary. In such a circumstance the customer shall be responsible for the cost of moving and installing the new spa into position and transportation. This limited Warranty covers spas manufactured by RotoSpa Limited and supplied directly or via its authorised dealers to residential retail customers. The warranty is given only to its initial purchaser and terminates on its transfer or ownership except when purchased through an official RotoSpa dealer. Warranty begins on date of delivery to person or company purchasing directly from RotoSpa.
Any RotoSpa hot tub that is delivered outside of the UK Mainland is subject to a strict “parts only” warranty with the aforementioned time limitations. RotoSpa will provide replacements for faulty parts once diagnosis has been carried out (where possible) and photographic or video evidence of the fault has been sent to RotoSpa. It is the customer’s responsibility to arrange for the parts to be fitted at their expense. RotoSpa will be unable to arrange engineer’s visits to repair hot tubs outside of the UK Mainland.
The customer must report any discovered fault to RotoSpa Limited within 10 days of the fault occurring. A RotoSpa Limited representative will then diagnose the fault over the telephone and may suggest a number of possible solutions for the customer to attempt. If the fault cannot be resolved after these suggestions, RotoSpa Limited will then send out an engineer.
If the warranty card is returned and you are in your second year of warranty cover and an engineer is sent out, payment of a travel and on-site labour charge will be required from the customer. The customer will be solely responsible for the cost of any parts, travel and the engineer’s onsite labour charge should the fault not be determined as a warrantied failure.
Warranty claims are and will only be up to the value the RotoSpa was purchased at. (Pricing excludes price paid for delivery and any optional extras)
All warranties hereunder are void if the spa has been subject to chemical misuse or chemical imbalances, water quality from supply (hard/soft water) alterations or modifications not authorised by RotoSpa Limited, attempts to repair the spa not authorised by RotoSpa Limited, incorrect use of the spa including but not limited to running the spa dry or filling the spa up incorrectly, leaving the hot tub uncovered or exposed to direct sunlight when empty, electrical installation by a non-qualified electrician, ice in the spa, incorrect winter preparation, or commercial use.
No part of the spa is warranted against chemical damage. This includes but is not limited to deposits of lime scale on the spa shell or on spa components or corrosion of spas components/shell/plumbing work etc. Correct chemical use is the sole responsibility of the customer.
Spa covers are not warranted against damage caused due to failure to maintain the spas water chemistry, foam insert damage or breakages due to obvious signs of heavy objects being placed on top of the spa cover, ripped handles or any tears to the vinyl. The spa shell and components are not covered against any defects which may occur as a result of the customer not using the cover while the spa is not in use.
This warranty does not cover damage arising from the use of unauthorised sanitisers and chemicals.
Damage to headrest pillows reported beyond the day of delivery will not be covered under warranty. Headrest pillows are to be removed from the spa when not in use.
Damage to filter elements reported beyond the day of delivery will not be covered under warranty.
This warranty is only held against brand new spas, those that are purchased second hand or used are subject to alternative warranty.
Rotospa has the right to void any warranty given if the goods are used for anything other than normal purposes.
RotoSpa Limited will not be liable for loss of use of the spa, or any incidental expenses incurred as a result of the repair or replacement of the spa. This includes but is not limited to permanent decking or surroundings, flooring, any other fixtures, chemical loss, water loss or filter loss.
Cost of installation, removal and or shipping is not covered by this limited warranty, in the event that RotoSpa considers it necessary to remove the spa to a place of repair or that the spa or shell be replaced, any costs of the spa removal and replacement landscaping, decking, fencing, and/or structural removal, alteration and/or replacement or other costs of providing access to the spa will rest with the owner.
No warranty is provided on any dealer provided accessories.
Any repairs or replacement parts fitted or supplied during the warranty period shall assume as its warranty only the remaining portion of the warranty on the original product. Strictly manufacturing faults and defects only. Travel and labour are not included and these costs are to be met by the customer.
The spa and all its equipment must be fully accessible to enable any warranty work to be carried out. If access to any equipment is restricted as a result of the installation, Rotospa Limited reserves the right to make additional charges to cover extra time spent undertaking any works.
All warranties apply from the date the RotoSpa is delivered to the customer.
Changes to Terms and Conditions.
We may from time to time change these terms and conditions without giving notice but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any change.
Law and Jurisdiction.
These terms and conditions and the relationship between Rotospa Limited and you which shall be governed and construed in accordance with the law of England and Wales.
This RotoSpa Limited warranty is valid only when the customer has returned the warranty validation certificate within 30 days of delivery to RotoSpa Ltd. Otherwise all electrical and plumbing components warranty reduces to 12 months only.
In order to obtain service under this warranty, please contact Rotospa on 0121 354 3428. Please have the serial number of your spa available.